Shipping policy
Shipping Policy
1. Overview We strive to process and deliver your BlastClock as quickly and reliably as possible. The following policy explains our processing times, shipping estimates, tracking, and what to do if something goes wrong.
2. Order Processing Time All orders go through order verification, quality checks, payment authorization, and secure packaging before dispatch.
- Processing time: 3–5 business days from the date the order is placed.
- Business days: Monday–Friday only. Weekends and public holidays are not included.
- You will receive an order confirmation email immediately after checkout, and a separate shipping confirmation with tracking details once your order has been dispatched.
3. Shipping Options & Transit Time Transit time begins once your order leaves our warehouse, not from the purchase date.
Standard Shipping — Free
- Estimated transit time: 6–9 business days.
- Total estimated delivery: 9–14 business days under normal conditions.
Priority Shipping — $9.95
- Estimated transit time: 3–5 business days.
- Total estimated delivery: 6–10 business days under normal conditions.
- Your order is moved to the front of the queue and dispatched faster.
Delivery times may be longer during peak shopping periods, promotional events, or public holidays.
4. Shipping Carriers We work with reputable carriers to deliver your package safely. Delivery times shown are carrier estimates and are not guaranteed.
5. International Shipping & Customs For international orders, additional time may be required for customs clearance and local handling. Import duties, taxes, and brokerage fees may apply depending on your country — these charges are the customer's responsibility unless otherwise stated.
6. Tracking & Notifications Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your package. Tracking updates are provided by the carrier and we cannot control the frequency or detail of those updates.
7. Address Accuracy & Failed Deliveries Please double-check your shipping address at checkout. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address. If a package is returned to us as undeliverable, additional fees may apply for reshipment.
8. Delays & Exceptions While we aim to meet our stated timeframes, factors outside our control — such as severe weather, carrier delays, customs inspections, or public holidays — can cause delays. If your order is affected, we will do our best to notify you and provide updates.
9. Lost or Damaged Packages If your package is lost or arrives damaged, please contact our support team within 7 business days of the expected delivery date. Include your order number and photos if applicable. We will open a carrier investigation and work toward a satisfactory resolution. Orders are not considered lost and are not eligible for refunds while tracking shows the package is in transit.
10. Returns & Shipping Issues If an order is returned to us due to a failed delivery, we will contact you with options for reshipment or refund. Any applicable return shipping costs or restocking fees are outlined in our Returns Policy.
11. Contact Us For any questions about your order or delivery, please reach out to our support team:
- Email: infoblastclock@gmail.com
- Response time: Within 1–2 business days.
Please contact us before opening any dispute so we can resolve the issue directly.
All timeframes listed are estimates. If you need faster delivery, select Priority Shipping at checkout.